Purelyherbs is confident about the product and we offer you a money back guarantee if you're not satisfied after using the product. If you feel that you are not getting the health benefits by using our products then you can return and get a refund which product are not used, fully packed and in a saleable condition.
Our herbal products are highly effective due to they are herbal and we have good customer feedback. The customers, who have used our product as per the instruction, have got the health benefits.
The eligibility criteria for returning the product.
The return scheme is applicable only on the 4 bottles and 6 bottles of the product. The product to be returned has to be totally packed and in a saleable condition. In case of cash on delivery and online payment as modes of payment, we will deduct your freight and COD Charges.
Please ensure you inform us about the return along with the reason for return. You need to fill in the refund page here in order for us to be able to make the refund.
You can avail the support of dietitian from the day of your purchase till you return the product.
Terms Of Acceptance On Return
Purelyherbs will only accept products that are returned unopened. Any returned product that comes in with an open seal, improper handling or damaged/torn out boxes, missing labels or instructions will not be accepted for returns and will be sent back to the buyer. The product needs to be returned in the original box. Inflatable's do not come under warranty/guarantee and cannot be returned/refunded. If you have any further queries in this regard please get in touch with our customer care agents.
The warranty for the products can be availed when the buyer sends the products back to Purelyherbs. The cost of the shipment for returns needs to be borne by the buyer. Products damaged during shipment or improper packaging do not qualify for refund or return in any manner. If a product is damaged on delivery, it is important for the buyer to contact Purelyherbs immediately and inform the customer service agents about the damage. A detailed email with the shipment information needs to be provided. The buyer will need to ship the product back to Purelyherbs. The cost for the shipment needs to be borne by the buyer. All return product shipment cost needs to be borne by the customer.
If an item is found to be damaged or incorrect as per description is given in our website or any units are missing as per ordered quantity, please share the video of the outer packaging of the products received, to our customer care at firstname.lastname@example.org or you call us on +91 9739665544 within 7 days of receipt of the product. Defective and damaged products are exchanged, customers will not have to bear the shipping cost for the new product.
Please Note: Purelyherbs might have to cancel certain orders which are out of reach or difficult to ship. Purelyherbs reserves the right, to refuse/ cancel / deny any order for any reason.
Purelyherbs reserves its rights to cancel orders due to limitations on quantities of products available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department. Purelyherbs will get in touch with customers who might face any of the above mentioned problems. In case the amount has been deducted from a credit card, the mentioned amount will be refunded.
Purelyherbs reserves the right to ask for proof of identification of the customer at the time of delivery. Failure to provide the same to can lead to cancellation of the order. In case of any gift items, the customer making the transaction online is required to provide his/her proof of identification.
Please note- We do NOT accept any returns that are sent to us directly. You need a return number for the payment to be processed. Please mention your full address while returning the product. Please feel free to call us for any queries or suggestions - we love to hear from you. Shipping and handling charges will NOT be refunded.